The client handles a substantial volume of paperwork that’s processed manually with inevitable implications for cost and accuracy. The customer decided to start with invoice processing. It deals with more than 750 suppliers generating more than 19,000 invoices per annum, mostly in English, but also in Italian, Portuguese, Dutch and Polish. The client had previously used in-house technology, based on OCR, that wasn’t delivering the results it sought.As a result the client set out to identify third party technology to automate its invoice processing end-to-end and deliver higher levels of accuracy while minimising manual work so that it is purely focused on quality control.