Agents examined over 35 types of unstructured documents related to each property manually to evaluate the chain of title sanctity. There are several steps needed to generate a title report, from investigation, to checking vesting of the property, legal description and financial matters. The entire process was time-consuming and error prone. Business rules were complex and knowledge retention was poor, resulting in additional work for supervisors – reviewing sensitive information and ensuring accuracy. As a result, there was high staff turnover, and hiring and training new employees was costly. In addition, the client’s existing OCR platform struggled with the variability of document formats which required constant intervention. The sheer variety of these documents made a template-based automation approach inefficient and ineffective.
